Refund & Cancellation Policy

Membership grants your organization access to create Verification Cases for a full year from confirmation, and the ₹1,500 annual fee is treated as earned in full once your Membership is confirmed. Because the fee is a flat annual community-membership contribution rather than a metered, per-use charge, we do not offer partial or pro-rated refunds for unused time — whether you use the Platform heavily, lightly, or not at all during the year, and whether you choose to stop using it partway through.

• First-time Membership, cooling-off window:if this is your organization's first-ever Membership payment to HR Sight and you request a refund within 7 days of confirmation, and you have not created any Verification Case using it, we will refund the full amount.
• Duplicate or erroneous payment: if you transfer more than once for the same renewal, transfer to the wrong reference, or transfer an incorrect amount by mistake, contact us with the transaction details and we will refund the erroneous or duplicate amount once verified.
• Payment confirmed in error: if we mistakenly confirm a payment that was never actually received in our account (e.g. a data-entry error on a submitted reference), we will correct the confirmation; no refund is owed since no valid payment existed, but we will work with you to resolve the underlying transfer.

Outside of these cases, renewal payments already confirmed are not refundable.

Contact us via our contact page with your organization name, the transaction reference (UTR), and the reason for the request. Because payments are manual bank transfers, approved refunds are issued back to the originating bank account by NEFT/IMPS/RTGS, and may take a few business days to process — we do not hold card or UPI details to refund through, since none are collected in the first place.

There is no separate "cancel" action to take — Membership simply does not auto-renew without a new confirmed payment. If you do not wish to continue, take no action at renewal time: your Membership will lapse into the grace period and then pause the ability to create new Verification Cases, as described in our Payment Terms. Your account, its history, and your ability to respond to other organizations' requests and participate in the community are not affected by choosing not to renew.

We may update this Policy from time to time. Material changes will be notified through the Platform or by email before they apply to your next renewal.

For refund or cancellation requests, reach us via our contact page.